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Obamacare Website Woes
Local Website Developer Also Finds Headaches With Government Healthcare.gov Site
October 23, 2013

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The website troubles continue for those trying to sign up for Obamacare.

So far, 19 million people have logged on to healthcare.gov, only to find confusing error messages, broken calculators, wrong information on Medicaid eligibility, long delays and timeouts. The president admitted Monday that there are major problems with the site and now experts are being brought in to fix the issues.

Another criticism of healthcare.gov is the price, $500 million.

Eyewitness News spoke to a local website developer about the problems with the site.

Jeff Samples with HGO Technology tried to log into the site while we were at his office in Charleston and couldn't complete the process. Finally, he gave up, which is what a lot of Americans are doing.

Samples said one of the big issues with healthcare.gov is that it does not work on the various website platforms. He could get further through the process on Firefox than he could on Internet Explorer, but neither browser allowed him to complete the application.

For Samples, it comes down to not enough testing prior to the launch to discover the glitches.

Samples is confident his company or others could have developed a site that worked. When Eyewitness News asked him how much it would cost, the answer was shocking. He said it's hard to pinpoint an exact price without knowing all of the associated system, but estimates $2 million would cover the cost.

Samples said a big factor in that $500 million price tag is that the government had an infrastructure of new hardware and security systems built just for healthcare.gov. He argues there are equally secure servers already in existence that could have been used.

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