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WV American Issues Message To Customers Day After Declining To Attend Town Hall Meeting

Reported: Jan. 30, 2014 9:12 AM EST
Updated: Jan. 31, 2014 8:37 AM EST
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CHARLESTON, W.Va. (Jeff Morris) -- A day after West Virginia American officials declined to attend a town hall forum on the water crisis, the company published an advertisement thanking customers for their patience and pledging not to rest "until our water system shows no detectable amounts of the spilled chemicals at every testing point."

"We know you still have many questions," Jeff McIntyre, the president of West Virginia American, said in a letter published in a full-page advertisement in the Charleston Gazette. "We know there is much concern about protecting our water sources so that events like this do not happen to our community again. As we conclude our flushing, sampling and testing work, we are also planning for community meetings and other public dialogues to further discuss this event, our response actions and what actions can be taken to prevent any future similar incidents."

West Virginia American Water did not attend the "Town Hall: West Virginia Water Crisis: What’s Next?" meeting that was hosted at the Clay Center in Charleston Wednesday by Eyewitness News. A heavy-hitter panel of experts answered questions before a live audience of about 400 people and also addressed questions submitted through social media.

In the letter, McIntyre said the company has been working around the clock since the Jan. 9 spill at Freedom Industries into the Elk River. He also thanked the many people and organizations that have provided assistance during the water crisis.

-- Photo shows town hall forum Wednesday night with an empty space where a representative for West Virginia American Water would have been seated. Pictured are Randy Huffman and Mike Dorsey of the West Virginia Department of Environmental Protection.



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