WCHS Eyewitness News Home Charleston Eyewitness Newsroom Charleston Storm Team Weather Sports News TV Program Schedule Community Mobile: Smartphone,Tablet and SMS text Get Connected SMS Text Facebook Twitter See-It,Shoot-It RSS News Feed Email List Tumblr


West Virginia American Water Customers Face New Frustrations

Reported: Jan. 23, 2014 10:26 PM EST
Updated: Jan. 24, 2014 8:42 AM EST
EYEWITNESS NEWS ONLINE WEBCAST VIDEO

News Image

CHARLESTON, W.Va. (Elizabeth Noreika) -- West Virgina American Water customers say they have another concern now following that chemical leak into the Elk River, this time it has to do with their bills.

WVAW customers were advised to flush their pipes once the "do not use ban" was lifted in their area. To offset the cost, the company said they'd give customers a credit of 1,000 gallons, equaling out to about 9 days of water usage for the average residential customer. However, as customers received their bills and realized that credit wasn't there and their bills were higher than normal, many people like Wanda Kay are upset.

"Last month it was 75 dollars and this month it is $104. 50" says Wanda about her water bill.

Laura Jordan with West Virginia American Water says: West Virginia American Water will be offering customers a credit of 1,000 gallons to offset the water used for flushing their home plumbing per the flushing directions. This equates to approximately nine days of normal water usage for the average residential customer. How and when this credit will be applied is still being determined by the company in coordination with the Public Service Commission. West Virginia American Water will communicate with its customers once the details of the adjustment implementation are determined. Until we have a meeting with the PSC staff early next week, the exact "when" and "how" is not finalized. For the time being, we have placed billing holds on the affected customers' accounts. "



MORE NEWS FROM EYEWITNESS NEWS
State Fire Marshals Say Smoldering Cigarette Ignited Couch, Causing Fatal St. Albans Fire
News
Jul. 30, 2014 7:23 PM EDT
State fire marshals said a smoldering cigarette ignited ...
Full News Story and Video

It's Never Too Late For Adults To Learn To Swim
News
Jul. 30, 2014 7:18 PM EDT
More than one third of adults can’t swim. Eyewitness ...
Full News Story and Video




Advertise on WCHS-TV Online

West Virginia News
2 dead following house fire in W.Va.

The State Fire Marshal's Office says "careless smoking" caused a house fire in St. Albans that left two people dead.
Full Story

Kentucky News
Stars Above Me wins Coronation Cup at Saratoga

Favored Stars Above Me burst through an opening along the rail in mid-stretch and pulled away for a 2 1/4-length victory Wednesday in the $100,000 Coronation Cup at Saratoga Race Course.
Full Story

Ohio News
Opponents press Snyder to cancel prison contract

Opponents are pressing Gov. Rick Snyder's administration to cancel the state's contract with a company that provides food in the prison system.
Full Story







Fugitive Files Tuesdays at 6 PM on Eyewitness News

West Virginia Wildlife Wednesdays at 6 PM on Eyewitness News

ABC News web site







Send Mail Send email to news@wchstv.com for information or comments concerning WCHS-TV Eyewitness News.
Copyright ©2014, WCHS-TV8. Portions are Copyright 2014 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or distributed.

WCHS ABC 8 provides local news, weather forecasts, traffic updates, notices of events and items of interest in the community, sports and entertainment programming for Charleston and nearby towns and communities in the Tri-State area, including Huntington, Dunbar, Marmet, Montgomery, Nitro, South Charleston, St. Albans, Cedar Grove, Chesapeake, Clendenin, East Bank, Glasgow, Pratt, Cross Lanes, Elkview, Pinch, Sissonville, Big Chimney, Cabin Creek, Chelyan, Davis Creek, Institute, Jefferson, Loudendale, Mink Shoals, Pocatalico, Quick, Quincy, Rand, Buffalo, Eleanor, Hurricane, Nitro, Poca, Winfield, Culloden, Fraziers Bottom, Hometown, Red House, Scott Depot, Teays Valley, Danville, Madison, Hamlin, Logan, Chapmanville, Man, Delbarton, Kermit, Gilbert, Matewan, Williamson, Summersville, Richwood, Flatwoods, Gassaway, Sutton, Spencer, Ravenswood, Ripley, Mason, Point Pleasant, Ashland, Pikeville, Ironton, Portsmouth, Gallipolis, and Athens.