WCHS Eyewitness News Home Charleston Eyewitness Newsroom Charleston Storm Team Weather Sports News TV Program Schedule Community Mobile: Smartphone,Tablet and SMS text Get Connected SMS Text Facebook Twitter See-It,Shoot-It RSS News Feed Email List Tumblr


West Virginia American Water Customers Face New Frustrations

Reported: Jan. 23, 2014 10:26 PM EST
Updated: Jan. 24, 2014 8:42 AM EST
EYEWITNESS NEWS ONLINE WEBCAST VIDEO

News Image

CHARLESTON, W.Va. (Elizabeth Noreika) -- West Virgina American Water customers say they have another concern now following that chemical leak into the Elk River, this time it has to do with their bills.

WVAW customers were advised to flush their pipes once the "do not use ban" was lifted in their area. To offset the cost, the company said they'd give customers a credit of 1,000 gallons, equaling out to about 9 days of water usage for the average residential customer. However, as customers received their bills and realized that credit wasn't there and their bills were higher than normal, many people like Wanda Kay are upset.

"Last month it was 75 dollars and this month it is $104. 50" says Wanda about her water bill.

Laura Jordan with West Virginia American Water says: West Virginia American Water will be offering customers a credit of 1,000 gallons to offset the water used for flushing their home plumbing per the flushing directions. This equates to approximately nine days of normal water usage for the average residential customer. How and when this credit will be applied is still being determined by the company in coordination with the Public Service Commission. West Virginia American Water will communicate with its customers once the details of the adjustment implementation are determined. Until we have a meeting with the PSC staff early next week, the exact "when" and "how" is not finalized. For the time being, we have placed billing holds on the affected customers' accounts. "



MORE NEWS FROM EYEWITNESS NEWS
Proposal Would Create Man-Made Lake At Coonskin Park
News
Jul. 29, 2014 6:40 PM EDT
The new proposal would build an 800-million gallon ...
Full News Story and Video

State Police Arrest Dozen In Warrant Roundup In Boone County
News
Jul. 29, 2014 6:21 PM EDT
West Virginia State Police rounded up 12 suspects Tuesday ...
Full News Story and Video

2 New Businesses Opening In Putnam County
News
Jul. 29, 2014 6:22 PM EDT
When Big Bear shut their doors more than a decade ago, ...
Full News Story and Video


News Clendenin Man Pleads Guilty To Sexually Abusing Two Relatives
Jul. 29, 2014 8:22 PM EDT
News WV Attorney General Sues Obama Administration Over Health Care Law Fixes
Jul. 29, 2014 6:02 PM EDT
News Bond Doubled For Man Accused Of Shooting Charleston Bouncer
Jul. 29, 2014 5:53 PM EDT
News New Jobs Coming Through Two Lawrence County Businesses
Jul. 29, 2014 5:50 PM EDT
News Police Say Two Arrested After Home Invasion
Jul. 29, 2014 4:18 PM EDT
News Three Girls To Graduate From Listening, Language, Learning Program
Jul. 29, 2014 4:03 PM EDT
News Fruit Recall Affects Costco, Trader Joe's and Walmart Stores
Jul. 29, 2014 2:29 PM EDT
News West Virginia American Water To Conduct Public Tour
Jul. 29, 2014 12:51 PM EDT
News Charleston Distance Run Key Registration Deadlines Near
Jul. 29, 2014 12:15 PM EDT
News Charleston Police Respond To Gun Report, Temporarily Take AK-47 For Safekeeping
Jul. 29, 2014 12:45 PM EDT
News Representatives From WV, PA and Ohio To Participate In Pittsburgh Coal Rally
Jul. 29, 2014 12:42 PM EDT
News Volunteer West Virginia To Host 2014 Faces Of Leadership Conference
Jul. 29, 2014 12:28 PM EDT
News Nissan Expands Recall Prompted By Faulty Airbag
Jul. 29, 2014 10:41 AM EDT
News Proposal Calls For Backup Drinking Water Source At Coonskin Park
Jul. 29, 2014 10:21 AM EDT
News Police Say Man Arrested After Allegedly Stabbing Roommate In St. Albans
Jul. 29, 2014 10:00 AM EDT
News Northbound Lanes Of East River Mountain Tunnel On I-77 To Close For Damage Repair
Jul. 29, 2014 10:48 AM EDT
News Freedom Industries Pays $11,000 Fine In Chemical Spill
Jul. 29, 2014 10:56 AM EDT
News Police Arrest Third Person In South Charleston Theft Cases
Jul. 29, 2014 1:21 PM EDT
News Capito To Speak At EPA Hearing
Jul. 29, 2014 8:58 AM EDT
News Huntington Fire Ruled Accidental
Jul. 29, 2014 9:28 AM EDT
News One Lane Of I-64 Eastbound Traffic Reopened After Vehicle Accident
Jul. 29, 2014 11:04 AM EDT
News Police Say Shots Fired In Charleston's East End
Jul. 29, 2014 9:25 AM EDT
News WV Man Sentenced To Five Years In Drug Gang Probe
Jul. 29, 2014 9:20 AM EDT
News WV Union PAC Gets $250,000 Check
Jul. 29, 2014 9:19 AM EDT
News Weekend Tornado Confirmed In WV
Jul. 29, 2014 9:18 AM EDT
News Huntington Police Investigating Shooting
Jul. 29, 2014 12:49 PM EDT
News Community Supports Huntington Fire Victims
Jul. 29, 2014 9:14 AM EDT
News Sparking Brakes Triggered Truck Tunnel Fire
Jul. 28, 2014 11:30 PM EDT
News Virginia Court Ruling On Gay Marriage Could Have WV Implications
Jul. 28, 2014 10:32 PM EDT
News Dem Vows To Fight For Coal, GOP Calls Claims "Hypocritical"
Jul. 28, 2014 6:36 PM EDT


Advertise on WCHS-TV Online

West Virginia News
W.Va. AG suing Obama over health care law fixes

West Virginia Attorney General Patrick Morrisey is suing President Barack Obama's administration over allegations of hand-picking which laws to follow.
Full Story

Kentucky News
U of L cheerleader found dead in apartment

A University of Louisville cheerleader has been found dead in an apartment near campus.
Full Story

Ohio News
More tickets offered for LeBron's homecoming show

LeBron James' Ohio hometown says more tickets are being offered for the homecoming event expected to be his first public appearance in the state since announcing his return to the Cleveland Cavaliers.
Full Story







Fugitive Files Tuesdays at 6 PM on Eyewitness News

West Virginia Wildlife Wednesdays at 6 PM on Eyewitness News

ABC News web site







Send Mail Send email to news@wchstv.com for information or comments concerning WCHS-TV Eyewitness News.
Copyright ©2014, WCHS-TV8. Portions are Copyright 2014 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or distributed.

WCHS ABC 8 provides local news, weather forecasts, traffic updates, notices of events and items of interest in the community, sports and entertainment programming for Charleston and nearby towns and communities in the Tri-State area, including Huntington, Dunbar, Marmet, Montgomery, Nitro, South Charleston, St. Albans, Cedar Grove, Chesapeake, Clendenin, East Bank, Glasgow, Pratt, Cross Lanes, Elkview, Pinch, Sissonville, Big Chimney, Cabin Creek, Chelyan, Davis Creek, Institute, Jefferson, Loudendale, Mink Shoals, Pocatalico, Quick, Quincy, Rand, Buffalo, Eleanor, Hurricane, Nitro, Poca, Winfield, Culloden, Fraziers Bottom, Hometown, Red House, Scott Depot, Teays Valley, Danville, Madison, Hamlin, Logan, Chapmanville, Man, Delbarton, Kermit, Gilbert, Matewan, Williamson, Summersville, Richwood, Flatwoods, Gassaway, Sutton, Spencer, Ravenswood, Ripley, Mason, Point Pleasant, Ashland, Pikeville, Ironton, Portsmouth, Gallipolis, and Athens.