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Service Restored To Clendenin Area, Last WV American Customers To Have Service Restored In Kanawha Valley District

Reported: Jan. 17, 2014 9:23 AM EST
Updated: Jan. 17, 2014 3:43 PM EST
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CHARLESTON, W.Va. -- West Virginia American Water said the do-not-use water ban has been lifted in Clendenin area, the last customer area in the Kanawha Valley district.

The water company said Clendenin area customers may begin flushing according to established guidelines.

Although the online map currently reflects that all areas have turned blue, customers should keep in mind that precautionary boil water advisories are in place for several smaller groups of customers throughout the district after water storage tanks were depleted following excessive flushing activities.

A list of boil water advisories currently in effect can be found
here.

The water company also said that earlier this morning with guidance from the West Virginia Bureau for Public Health, the company issued a notice that customers in the towns of Buffalo, Frazier’s Bottom and Pliny are advised to not drink and have limited contact with their water. New water sampling results indicate additional flushing and sampling is required in this area until water quality sampling data can be verified.

The temporary local 24/7 hotline established to answer customer inquiries about the map will be taken out of service at 4 p.m. All customer contact should be directed to our 24x7 Customer Service Center at 1-800-685-8660.

A statement released Thursday night by Adjutant General James Hoyer reinforced that the interagency team has been sampling at the plant at both the parts per million and parts per billion levels throughout this process to ensure the highest level of confidence in the system, the water company said.

“When the U.S. Centers for Disease Control (CDC) provided us with the 1 ppm public health standard we focused on testing at the parts per million level,” Hoyer said. “In light of the CDC’s additional guidance Wednesday night related to the abundance of caution for pregnant women and to ensure the highest level of public health we will continue to test the plant output at parts per million. Once the system is fully restored, we will test the system at the parts per billion level to ensure non-detectable levels in the water.”

Customers in lifted zones will need to flush their home plumbing systems.
West Virginia American Water has provided flushing guidance via its website, call center and the media. Please do not flush beyond the necessary 25 minutes as it may put additional strain on the system.




CHARLESTON, W.Va. (Jeff Morris) -- West Virginia American said service has now been restored to more than 74,000 customers who were affected by a chemical leak that led to a water crisis in multiple counties.

The numbers grew overnight when the water company lifted a do-not-use order for 420 customers in areas of eastern Kanawha County.

The water company said the order was lifted for the customers in Coal Fork, Point Lick and Campbells Creek areas.



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