WCHS Eyewitness News Home Charleston Eyewitness Newsroom Charleston Storm Team Weather Sports News TV Program Schedule Community Mobile: Smartphone,Tablet and SMS text Get Connected SMS Text Facebook Twitter See-It,Shoot-It RSS News Feed Email List Tumblr


Miscommunication Leads To Confusion In South Hills Flushing

Reported: Jan. 14, 2014 11:49 PM EST
EYEWITNESS NEWS ONLINE WEBCAST VIDEO

News Image

CHARLESTON, W.Va. (Stefano DiPietrantonio)-- There was some confusion Tuesday morning on which zones were allowed to flush their pipes and which were not. West Virginia American Water accidentally gave the go-ahead to the South Hills area at about noon, only to put them back under the ban a short time later.

But it was too late. Some people had already begun flushing.

Cathy Williams said she and her neighbors all saw the same thing when they logged on to WVAW’s website, that their zone was in blue, so they all began flushing their pipes. Several, frustrating hours later, they learned they had jumped the gun.

Williams instructed Eyewitness News to lean forward and smell the water coming from her kitchen sink tap. The smell was still there and even though Williams has been told it's OK, she is skeptical.

“I do not feel safe,” she said. “I will not use the water for at least three weeks."

She has stockpiled bottled water and has pitchers of ice in her fridge thawing.

She has ice thawing out in a pot on her stove and had water already-boiled bottled water, to do dishes in a second pot on her stove. Williams uses hand sanitizer and baby wipes, and won't let the flushed water touch her skin.

Williams checked her computer at 3 a.m. Tuesday.

"And it showed red!" she said.

She checked again when she got up.

"It was still red at 8:15 in the morning,” she said. “Still red. 11:45, checked it, I said, ‘Wow, man! We can flush! Calling my neighbors. Hey, we can flush! I was sounding the horn to everybody. They all saw the blue. They all started flushing."

She thought everything was fine until a neighbor told her to re-check her computer.
"It was fake,” she said. “It's not real, so I go back and look, and it was red again."

She called West Virginia American Water, and someone actually picked up the phone. But that person could not find anyone who had an answer as to what happened with the map.

“I was terribly upset," Williams said.

So were her neighbors, who plan to have a celebration, once they truly feel they're in the clear.

"We're gonna have a water party,” she laughed. “But we're not serving water!"

West Virginia American Water finally gave the South Hills area the go-ahead around 4 p.m. Tuesday. And they said if you did flush before that, it would still be OK. Officials said samples taken when they accidentally had issued the ban were safe.

Williams said, so far, she’s out about $400 in supplies: Bottled water, sanitizer, hand wipes, frozen dinners and gasoline from trips to find food. This is money Williams said she and her senior neighbors, living on a fixed income can never get back.



MORE NEWS FROM EYEWITNESS NEWS
    B R E A K I N G  N E W S
Search Under Way After Plane Reportedly Goes Down In Marmet Area
News
Apr. 23, 2014 4:23 PM EDT
MARMET, W.Va. (Jeff Morris, Elizabeth Noreika) -- The ...
Full News Story

Crews Say Progress Made Fighting New River Gorge Fire
News
Apr. 23, 2014 4:08 PM EDT
FAYETTEVILLE, W.Va. (Heath Harrison) - A massive brush ...
Full News Story

Obama Administration Tightening Coal Dust Limits To Curb Black Lung
News
Apr. 23, 2014 4:00 PM EDT
WASHINGTON, D.C. (Heath Harrison) -- The Obama administration ...
Full News Story


News Motorcycle Rider Taken To Hospital Following Crash
Apr. 23, 2014 3:33 PM EDT
News McDowell Education Program Gets $300,000 AT&T Grant
Apr. 23, 2014 3:34 PM EDT
News Capito Asks CDC About Inhaling MCHM
Apr. 23, 2014 3:36 PM EDT
News Marshall University Approves Budget, Tuition Increase
Apr. 23, 2014 3:37 PM EDT
News WV Group Wants Family Resource Funding Restored
Apr. 23, 2014 3:13 PM EDT
News Kanawha Judge Bars Kanawha Prosecutor, His Office From Prosecuting Certain Cases
Apr. 23, 2014 3:07 PM EDT
News Health Officials Say They Can't Definitively Tie Health Effects To Spill
Apr. 23, 2014 2:51 PM EDT
News Officials Promote Saturday's Drug Take-Back Day
Apr. 23, 2014 1:13 PM EDT
News Police Say Bystander Wounded In Shooting On Charleston's West Side
Apr. 23, 2014 1:16 PM EDT
News Potential Layoff Notices Issued To Miners In Boone County
Apr. 23, 2014 1:17 PM EDT
News Kanawha Magistrate Ward Harshbarger Faces Ethics Charges
Apr. 23, 2014 11:52 AM EDT
News Road In Lawrence County, Ohio, To Face Intermittent Closures For Debris Removal
Apr. 23, 2014 11:19 AM EDT
News Man Charged With Stealing Credit Card From Elderly Victim
Apr. 23, 2014 11:23 AM EDT
News Suspect Accused Of Forging Prescriptions In Scioto County
Apr. 23, 2014 11:28 AM EDT
News Two Pedestrians Struck By Vehicle In Floyd County
Apr. 23, 2014 11:11 AM EDT
News Boil Water Advisory In Effect In Clay County
Apr. 23, 2014 10:00 AM EDT
News Flags Flown At Half-Staff In Honor Of Mick Staton
Apr. 23, 2014 9:19 AM EDT
News Elephants To Chow Down At Annual Feast Thursday In Charleston
Apr. 23, 2014 9:22 AM EDT
News Bible Verse Removed From School's Gymnasium, Team's Website
Apr. 23, 2014 8:42 AM EDT
News Officials Discuss Path Forward From Water Crisis
Apr. 23, 2014 3:09 PM EDT
News Officials Say As Many As 108,000 Experienced Health Issues From Chemical Spill
Apr. 22, 2014 11:04 PM EDT
News Marshall Could Increase Tuition
Apr. 22, 2014 11:06 PM EDT
News Findings Released On Kanawha Plane Crash
Apr. 22, 2014 11:03 PM EDT
News Candidate Forum Held In Putnam County
Apr. 22, 2014 11:02 PM EDT
News St. Albans To Vote On Fire Levy
Apr. 22, 2014 11:01 PM EDT
News Kanawha Co. Forum Identifies Drug Abuse, Obesity Among Top Concerns
Apr. 22, 2014 10:29 PM EDT
News Tennant Calls Conservative Group's Voter Registration Mailing "Misleading"
Apr. 22, 2014 11:07 PM EDT
News Huge Subdivision Coming To Poca
Apr. 22, 2014 6:33 PM EDT
News Eyewitness News Town Hall Tuesday To Tackle Post-Water Crisis Issues
Apr. 22, 2014 6:26 PM EDT
News St. Albans Voters To Consider Fire Levy
Apr. 22, 2014 5:48 PM EDT


Advertise on WCHS-TV Online

West Virginia News
New River Gorge fire caused by humans

The National Park Service says a wildfire in the New River Gorge National River is 75 percent contained.
Full Story

Kentucky News
Piece of 'Band Of Brothers' gets new commander

The original "Band Of Brothers" is getting a new commander and a new home.
Full Story

Ohio News
Police seek woman who took toy from baby's grave

Police are trying to identify a woman who took a stuffed animal from an Ohio boy's gravesite after other toys and solar nightlights were stolen from there.
Full Story

PREVIOUS NEWS: NOV | CURRENT







Fugitive Files Tuesdays at 6 PM on Eyewitness News

West Virginia Wildlife Wednesdays at 6 PM on Eyewitness News

ABC News web site







Send Mail Send email to news@wchstv.com for information or comments concerning WCHS-TV Eyewitness News.
Copyright ©2014, WCHS-TV8. Portions are Copyright 2014 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or distributed.

WCHS ABC 8 provides local news, weather forecasts, traffic updates, notices of events and items of interest in the community, sports and entertainment programming for Charleston and nearby towns and communities in the Tri-State area, including Huntington, Dunbar, Marmet, Montgomery, Nitro, South Charleston, St. Albans, Cedar Grove, Chesapeake, Clendenin, East Bank, Glasgow, Pratt, Cross Lanes, Elkview, Pinch, Sissonville, Big Chimney, Cabin Creek, Chelyan, Davis Creek, Institute, Jefferson, Loudendale, Mink Shoals, Pocatalico, Quick, Quincy, Rand, Buffalo, Eleanor, Hurricane, Nitro, Poca, Winfield, Culloden, Fraziers Bottom, Hometown, Red House, Scott Depot, Teays Valley, Danville, Madison, Hamlin, Logan, Chapmanville, Man, Delbarton, Kermit, Gilbert, Matewan, Williamson, Summersville, Richwood, Flatwoods, Gassaway, Sutton, Spencer, Ravenswood, Ripley, Mason, Point Pleasant, Ashland, Pikeville, Ironton, Portsmouth, Gallipolis, and Athens.