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WV American Asks Customers To Have Patience

Reported: Jan. 14, 2014 2:13 PM EST
Updated: Jan. 14, 2014 2:37 PM EST
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CHARLESTON, W.Va. (Jeff Morris) -- West Virginia American on Tuesday apologized for taking so long on issuing the next order to lift a ban for an area and asked customers to continue to be patient.

"We are sorry the next order lift is taking so long," the water company said in a statement. "The ban is being lifted in a strict, methodical manner to help ensure the water system is not overwhelmed by excessive demand, thereby causing more water quality and service issues. Thank you again for your continued patience."

So far, the order has been lifted in six areas, allowing customers living in the areas to begin the flushing process -- Southridge/Southside area of Kanawha County;
the Edgewood area of Charleston; downtown Charleston; Kanawha City; some of South Charleston; and North Charleston and the West Side.

You can view that map on WCHSTV.com here

The do-not-use order has now been lifted for about 35,000 customers, according to West Virginia American Water.

On the map, blue means you are OK and red means you are still under that do not use advisory. There also is an emergency hotline you can call to determine whether you are in one of those clear zones, 1-855-390-4569.



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