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West Virginia American Water Lifts Ban In Fifth Area

Reported: Jan. 13, 2014 12:14 PM EST
Updated: Jan. 14, 2014 8:27 AM EST
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CHARLESTON, W.Va. -- West Virginia American Water has lifted a fifth zone, Tuesday morning. According to a news release, customers living in the Edgewood area of Charleston can begin the flushing process. Officials with the water company are asking customers to consult the online map to determine their location as it relates to the currently lifted areas.




CHARLESTON, W.Va. (Heath Harrison) -- West Virginia American Water said in a statement that will not be lifting the do-not-use advisory for any additional zones on Monday.

“After lifting the do-not-use order for 26,000 customers today, the system needs time to settle so our operators can measure how it is reacting to the flushing activity,” the water company said. “Therefore, we will not lift any additional zones tonight. We will provide updates on the next lift zone early Tuesday morning. Thank you for your continued patience and cooperation.”




CHARLESTON, W.Va. -- West Virginia American Water said Monday that the do-not-use water order has been lifted for a fourth zone, which includes North Charleston and the West Side of Charleston

Please consult the water company's map for specifics..




CHARLESTON, W.Va. -- West Virginia American Water said Monday that he do-not-use water order has been lifted for a third zone, which includes the lower elevations of South Charleston.




CHARLESTON, W.Va. -- West Virginia American announced on Monday it is lifting the ban on water use in certain areas of its water system and will begin a flushing system.

The water company said it was providing a map on its website with a map that has zones showing where the ban is being lifted. They can enter their home and business address to determine the status. Customers in the lifted areas will still need to flush their home plumbing systems.

The map can be found here. A temporary local 24/7 hotline has been established at 855-390-4569 for additional clarification.





Click here for a larger map







Officials stressed that customers strictly need to follow the guidelines that will be provided by the water company because if everyone flushes their plumbing systems at once, it could overwhelm the system.

Gov. Earl Ray Tomblin said he was pleased that customers could finally start taking some steps after a do-not-use water crisis that has stretched into its fifth day.

"The numbers we have today look good," Tomblin said of water samples. "We are finally at a point where the do-not-use order can be lifted and the flushing of the system can begin."

Below is a news release from West Virginia American Water:

An interagency team including the West Virginia Bureau for Public Health, West Virginia American Water and U.S. Army Corps of Engineers has announced that extensive testing has produced results showing that levels of MCHM are below one part per million (1 ppm). The U.S. Center for Disease Controls (CDC) and U.S. Environmental Protection Agency (EPA) do not anticipate any health effects from these levels and the do not use has started to be lifted according to designated zones. The first zone, which includes the downtown Charleston and East End areas, has now been lifted.

The ban is being lifted in a strict, methodical manner to help ensure the water system is not overwhelmed by excessive demand, thereby causing more water quality and service issues. Zones have been established based on the flow of water from the treatment plant through the system.

West Virginia American Water, along with the interagency team, are communicating the lift zones through a variety of sources including an interactive webpage where customers can enter their home or business address and see their water service status. We strongly encourage all customers with access to the website to use this tool first. This map is accessible here.

Customers are encouraged to regularly visit the map for updates.

In addition to the website, lift zone information is being provided to all media. To supplement the web-based map, automated phone calls using our company customer database will be launched in coordination with lifted zones.

A temporary local 24/7 hotline has been established at 855-390-4569 for additional clarification. The hotline is for the exclusive purpose of helping customers in border areas gain clarification or for those who do not have internet access. Representatives will not be able to provide any information beyond clarification on lift locations. All other questions should be directed to our Customer Service Center at 1-800-685-8660.

Customers in lifted zones will need to flush their home plumbing systems.
West Virginia American Water is providing flushing guidance via its website, media, and call center. Only customers located within the zones that have been lifted should begin flushing. Please do not begin flushing until your zone is lifted, nor flush beyond the necessary 20 minutes and put additional strain on the water system.
Customers might still experience a slight odor, but all test results in the lifted zones are below health risk levels determined by the Center for Disease Control.

West Virginia American Water will be offering residential customers a credit of 1000 gallons, which is more than will what likely be required to flush the average home. The average residential customer uses approximately
3,300 gallons per month.

West Virginia American Water thanks all its customers for their patience and cooperation during this event. The company continues to work with the state to provide both bulk and bottled water to impacted residents.

We remind customers that until their zone is announced, water should not be used for any purpose other than toilet flushing or firefighting.

Alternative sources of water should be used for all purposes. Bottled water or water from another, safe source should be used for drinking, making ice, brushing teeth, washing dishes, bathing, food and baby formula preparation and all other purposes until further notice.



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