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Rumors Circulating About Water Crisis

Reported: Jan. 10, 2014 10:59 PM EST
Updated: Jan. 10, 2014 11:48 PM EST
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CHARLESTON, W.Va. (Rick Lord) -- With any major event, there are rumors spreading about the water crisis.

Here's a look at what's NOT happening:

- A lot of people have heard that West Virginia American water was shutting off its pumps.

This is not happening. The company said a lot of customers said they have been receiving automated calls telling them to fill up their bathtubs and that the water was being turned off but that is not the case.

- A lot of customers have also been saying they heard it could be weeks before the water is usable.

There is no timeline right now. Officials are still trying to figure out what all needs to be done to clear those lines and make the water safe for use again.

- Kanawha County Commission President Kent Carper wanted to stress that boiling the water or leaving in a tub overnight will not make it safe to use or consume. Water should not be used for anything other than flushing toilets or putting our fires.



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